I had a motorcycle accident! Now what...
It's the little things we do that help get your motorcycle (and your life) back,
fast. For assistance with motorcycle insurance claims call us immediately! 24 hours
a day, 7 days a week. If you need to make a claim now, for a motorcycle, click here. (Refer 'Motor Cycle Insurance Claims')
Call 13 25 24 - Claims Made Easy
At Suncorp, we understand that our customers appreciate having helpful information
about the claims process.
Our 'Claims Made Easy' site includes the following information for Motorcycle Insurance
claims:
Lifetime Repair Guarantee - The quality of materials and workmanship used
in authorised repairs are guaranteed for the life of your motorcycle, even if you
no longer own it. This means that we will fix any problems caused by faulty material
or workmanship.
How Claims Work:
Every claim is unique and the process varies, however below is a typical claim example.
- Call 13 25 24 and speak to one of our friendly Insurance Consultants.
- We will record the details of the incident including:
- Your name, address and contact phone numbers.
- The registration, make, year and model of your motorcycle.
- Details of who was driving the vehicle or responsible for it at the time of the
accident.
- Details of any other person or vehicle involved, including name, address, contact
phone numbers and registration.
- A brief description of the accident or theft, and the damage to your vehicle.
- Let you know how to get your vehicle repaired quickly and conveniently, including
information about vehicle towing.
- Provide you with details about any excess or premium effects the claim may have
caused.
Quality Repairs... Guaranteed
As a Suncorp customer you have access to 15 Motor Vehicle Assessment Centres.
There are a number of benefits of Suncorp motorcycle insurance including:
- An assessor will personally manage the quality & progress of your repairs.
- Lifetime guarantee on the quality of materials and workmanship used in authorised
motorcycle repairs
Please call our Claims Centre on 13 25 24 for further information.
What should I do if I have an accident?
Unfortunately, accidents can happen to anyone, even the most careful riders. If
you are ever in an accident, remain calm and follow the tips provided below:
At the scene of the accident:
- Stop your motorcycle. If you're blocking traffic, or the location isn't safe, move
your motorcycle to a safe place nearby. If you are involved in an accident, the
law requires you to stop.
- Check all involved parties for injuries. Ensure assistance is provided to anyone
that is injured. Call an Ambulance or Doctor if required.
- Notify the police and let them decide if they should come to the scene. It's especially
important to contact the police if the accident involves injuries, a hit-and-run,
or a dispute about liability.
- Obtain full details of vehicles involved - drivers' names, residential addresses,
phone numbers, registration numbers and insurance company details if possible.
- Call a tow company if your motorcycle is no longer roadworthy (VIC residents only)
or we will arrange a tow truck for you, if necessary. Obtain the name, address,
and phone number of the tow company. Direct the towing of your motorcycle to a Suncorp
Motor Vehicle Assessment
Centres/holding yard.
After the accident:
- Contact us with full details as soon as possible by contacting our Claims Centre
on 13 25 24, 24 hours, 7 days a week.
- Do not dispose of any damaged property, unless we have agreed.
- We will take care of the rest!
More helpful tips:
- Clear the roadway of broken glass and debris if possible. Do everything reasonable
to limit and prevent further damage or loss to your motorcycle.
- Co-operate with police by giving them accident details and answering their questions.
Be sure to get the names and day time phone numbers of any officers on the scene
and the number of the police report.
- Do not admit fault to anyone else involved in the accident.
- Write down names, addresses and telephone numbers of all witnesses.
- If you have a camera with you, take pictures of the accident location, damage to
all the vehicles or property involved, and other relevant details of the accident
scene.
- Don't forget to obtain full details of vehicles involved - drivers' names, residential
addresses, phone numbers, registration numbers and insurance company details if
possible.
What should I do if my motorcycle is stolen?
- Report the theft/damage to the Police. You must also provide us with the name of
the Police Officer, station, date reported and any report reference number.
- Contact our Claims Centre with the full details on 13 25 24, 24 hours, 7
days a week.
What should I do if someone makes a claim against me?
- If you receive any letters of demand or correspondence from other parties (including
their insurer or legal representative) involved in the event, contact our Claims
Centre on 13 25 24 as soon as possible.
- If you are contacted verbally, advise that you are insured with us and that we will
be looking after their claim. Do not admit fault for the damage/accident and do
not offer or promise to pay for any costs.
- Record as much of the other parties details as possible such as names, residential
addresses, phone numbers and vehicle details.
- Contact our Claims Centre on 13 25 24 and advise our consultant
of what has happened. We will assist you throughout the claims process.
Excesses
Excess is the amount you might have to pay if you claim. The amount and types of
excess are shown on your certificate of insurance. Depending on the circumstances,
you might have to pay more than one type of excess when you claim.
You must pay the excess in full. We will decide if you pay the excess to us (when
we ask for it) or to the repairer when repairs are completed. We can also choose
to deduct the excess from the amount we pay you.
You don't need to pay any excess if:
- Another vehicle is involved, we agree the rider of your motorcycle was not at fault
and you can identify the vehicle and the other driver responsible (name, residential
address, phone number and vehicle registration details).
- No other vehicle is involved, we agree the rider of your motorcycle was not at fault,
and you can identify the responsible person and prove that they were at fault (name,
residential address, phone number).
For further information read the Product Disclosure
Statement.
Suncorp - Minimizing Your Inconvenience
2 Year New Replacement Motorcycle - With our comprehensive cover, if you
are the first registered owner of your motorcycle you can choose to accept a new
replacement motorcycle of the same make, model and series if your motorcycle:
- has comprehensive cover and
- is a total loss within 2 years of the date your motorcycle was first registered.
- if necessary, anyone who provided finance for your motorcycle agrees.
A motorcycle of the same make, model and series must be available within Australia.
For further information read the Product Disclosure
Statement.
Helpful Hints for Motorcycle Security - Following these simple tips can reduce
the chances of your motorcycle being stolen.
- At night, make sure you park your motorcycle in a well lit and secure area
- Park off-street if possible
- Away from home, park in a secure attended car park
- Never leave your motorcycle running while it's unattended - not even for a minute!
- Don't hide a spare set of ignition keys anywhere on your motorcycle
How do I report insurance fraud?
Insurance fraud is not a victimless crime. It imposes additional costs on honest
policy holders and wastes the valuable resources of our community. This means it
affects everyone.
Suncorp actively pursues fraudulent and inflated claims in order to keep your premiums
as low as possible. Fraudulent claims will be investigated and may be reported to
the police.
Help us fight insurance fraud by reporting:
- Inflated vehicle or home repair bills.
- Staged vehicle or home incidents.
- False or inflated home or vehicle claims.
- Home and vehicle fires which may be intentionally started - including by someone
known to you.
To report suspected insurance fraud, call 1300 881 725. Let's work together to reduce
the impact of insurance fraud on the community.
